Company details:
Willow Vale Gourmet Pty Ltd
ACN is 164 230 068
info@willowvalegourmetfoodco.com.au
Shipping Costs
We offer Shipping Australia wide on all orders!
Flat Rate Shipping – $15.00 per order – Australia wide
FREE Shipping for Orders over $70 – Australia wide
We will attempt to send your goods via Australia Post within 3-7 working days; however if goods are unavailable delivery will take a little longer.
Processed on Weekdays Only
*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.
Christmas and Sale Periods
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact our customer service via email info@ecoearthhomewares.com.au
COV-19 Australia
Due to the current situation around the world we are still shipping out. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Australia Post uncontrollable timeframes by Austrailia Post.
Tracking Your Parcel
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
Postage Information
Orders are sent via Australia Post.
Please allow 1-4 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
!! Please note:
Postage times can vary depending on public holidays, weekends, location, natural disasters, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap.
Missing Parcels
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
Currency AUD
All products are charged in AUD. All shipping costs are charged in AUD. All GST is charged in AUD. All transactions are processed in AUD currency.
Incorrect Information
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at info@ecoearthhomewares.com.au and we will attempt to correct the mistake.
